Staff Activity Report
See what each team member did in a period — messages sent, customers messaged, status changes, notes, follow-ups, and chats assigned and closed — and download it as CSV.
Last updated October 25, 2026
Overview
Team → Staff activity shows what each team member did: messages sent from the inbox, customers messaged, status changes, notes, follow-ups set, done and missed, chats assigned and closed, and when they were last active.
Steps
Open Staff activity
Go to Team → Staff activity. Pick Today, Yesterday, Last 7 days, Last 30 days, This month or Custom dates. Each row shows a team member's messages, chats, templates, status changes, notes, follow-ups set, done and missed, chats assigned out and in, closed and open now, and when they were last active.
Drill in or download
Click a person for a day-by-day view, or click CSV to download the report. Owners and managers see the whole team; agents see their own activity.
Who sees what
Owners and managers see the whole team; agents see their own activity.
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