Connect Your WhatsApp Business Account

View your connected WhatsApp Business Account details from Settings.

Last updated September 11, 2026

Overview

Your WhatsApp Business Account is what connects Automate AI to WhatsApp so you can send and receive messages. This article covers where to review your connection details in Settings.

Before you begin

You need access to Settings to view this page.

Open WhatsApp settings

Go to Settings, then select WhatsApp to view your connected account details.

Review your connection

WhatsApp Account Information

Display Name, Phone Number, Message Limits, and Quality Rating show your WhatsApp Business Account’s current connection.

Updating your connection

Update Access Token and the Business Profile Settings fields on this page let you change your connection and business details directly. This article only covers viewing your connection, not changing it.

Expected result

You can see your connected WhatsApp Business Account’s display name, phone number, message limits, and quality rating.

Connection details

Field	Description
Display Name	The business name shown to your WhatsApp customers.
Phone Number	The WhatsApp Business number connected to your account.
Message Limits	Your account’s current messaging tier, as reported by WhatsApp.
Quality Rating	Your account’s current messaging quality rating.

General SettingsGeneral Settings holds your organization's basic details, along with a few account-wide message behaviors: automatic retry for failed campaign messages, an auto-reply for message types WhatsApp doesn't support (like polls), and keyword-based opt-out..Notification SettingsNotification Settings controls the sound your browser plays when a new message arrives, so you don't have to keep an eye on the Chats tab to know when someone messages you..Security SettingsSecurity Settings is where you change your account password..Contact StatusesContact Statuses are color-coded labels you assign to contacts — for example to track where they are in a sales or support process.

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