Admin Setup
15 articles in Admin Setup.
Add Funds to Your WalletTop up your wallet balance to pay for outgoing WhatsApp messages, campaigns, and automations.TeamSee everyone with access to your account, their role, and their status.AI Assistant SettingsAI Assistant Settings turns on AI-generated replies in your conversations, and lets you feed it a knowledge base so its answers reflect your own business information..Basic RepliesBasic Replies respond automatically to incoming messages that match criteria you set — a simple keyword-triggered auto-responder, separate from the AI Assistant and from Auto Follow-ups..Quick RepliesQuick Replies are canned messages you can insert into any chat by typing a shortcode, so agents don't have to retype common answers..Auto AssignmentAuto Assignment controls how incoming chats are distributed to your team: manually, or automatically spread across available agents..Auto Follow-upsAuto Follow-ups sends a sequence of follow-up messages to a contact after their last message, stopping automatically as soon as the contact replies..Business HoursBusiness Hours defines when your team is available, and what message contacts see if they message you outside those hours..DepartmentsDepartments let you organize your team into groups — useful for routing chats to the right people once you have more than a couple of agents..Contact FieldsContact Fields let you define custom input fields that appear when creating a contact, in addition to the built-in name/phone/email.Contact StatusesContact Statuses are color-coded labels you assign to contacts — for example to track where they are in a sales or support process.Security SettingsSecurity Settings is where you change your account password..Notification SettingsNotification Settings controls the sound your browser plays when a new message arrives, so you don't have to keep an eye on the Chats tab to know when someone messages you..General SettingsGeneral Settings holds your organization's basic details, along with a few account-wide message behaviors: automatic retry for failed campaign messages, an auto-reply for message types WhatsApp doesn't support (like polls), and keyword-based opt-out..Connect Your WhatsApp Business AccountView your connected WhatsApp Business Account details from Settings.