Contact Tags
Label contacts with tags like “VIP” or “Wholesale”, then filter chats and contacts by tag and send campaigns to everyone with the tags you choose.
Last updated October 25, 2026
Overview
Tags help you find contacts fast and send campaigns to them. Keep your main list as master tags in Settings → Contact Tags, or create a custom tag right from a chat while tagging a contact.
Steps
1
Manage your tags
Go to Settings → Contact Tags. Master tags are your team's main list; custom tags are made while tagging a contact in a chat. Click New tag to add one.
Use your tags
- Add a tag to a contact from the contact panel in a chat (Contact info → Tags → Add tag).
- Filter Chats and Contacts by tag.
- Send a campaign to everyone with the tags you choose.
Related
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