Quick Replies

Quick Replies are canned messages you can insert into any chat by typing a shortcode, so agents don't have to retype common answers..

Last updated September 11, 2026

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Overview

Quick Replies are canned messages you can insert into any chat by typing a shortcode, so agents don't have to retype common answers.

Open Settings

From the left navigation, click Settings, then click Quick Replies.

Create a quick reply

Click Add Quick Reply, set a shortcode (typed in the chat input as /shortcode to insert it) and its message, and save. Existing quick replies can be reordered by dragging, toggled on or off, edited, or deleted.

Example

A quick reply pairs a short shortcode with the full message it inserts — for example, a shortcode of location that inserts your address:

Shortcode	Inserts
/location	This is address

Expected result

Typing /shortcode in the chat input inserts the saved message instantly, so agents don't have to retype or copy-paste it.

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