# Staff Activity Report

See what each team member did in a period — messages sent, customers messaged, status changes, notes, follow-ups, and chats assigned and closed — and download it as CSV.

_Last updated: 2026-10-25_


## Overview

Team → Staff activity shows what each team member did: messages sent from the inbox, customers messaged, status changes, notes, follow-ups set, done and missed, chats assigned and closed, and when they were last active.

## Steps

### Step 1 — Open Staff activity

Go to Team → Staff activity. Pick Today, Yesterday, Last 7 days, Last 30 days, This month or Custom dates. Each row shows a team member's messages, chats, templates, status changes, notes, follow-ups set, done and missed, chats assigned out and in, closed and open now, and when they were last active.

### Step 2 — Drill in or download

Click a person for a day-by-day view, or click CSV to download the report. Owners and managers see the whole team; agents see their own activity.

> **NOTE: Who sees what**
> Owners and managers see the whole team; agents see their own activity.

## Related

[Team](/docs/admin-setup-team) — Invite and manage your team members.

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