General Settings
General Settings holds your organization's basic details, along with a few account-wide message behaviors: automatic retry for failed campaign messages, an auto-reply for message types WhatsApp doesn't support (like polls), and keyword-based opt-out..
Last updated September 11, 2026
Overview
General Settings holds your organization's basic details, along with a few account-wide message behaviors: automatic retry for failed campaign messages, an auto-reply for message types WhatsApp doesn't support (like polls), and keyword-based opt-out.
Open Settings
Open Settings
From the left navigation, click Settings, then click General.
Configure General Settings
Configure General Settings
Update your organization name and timezone under Organization Details. Turn on Enable Campaign Resend to automatically retry failed campaign messages. Set a Reply Message under Unsupported Message Auto-Reply to respond automatically when a contact sends something WhatsApp can't deliver as a normal message (leave it empty to disable). Scroll down for Opt-out Settings, where you can define the keywords that automatically opt a contact out of drip sequences and scheduled automations.
Auto-reply supports basic formatting
The unsupported-message reply message supports WhatsApp's own formatting: bold, _italic_, and ~strikethrough~.
Save your changes
Click Save Changes
A Save Changes button appears at the bottom of the page once you edit any field on it. Click it to apply your changes.
Field reference
| Field | What it does |
|---|---|
| Organization Name | Your organization's display name inside Automate AI. |
| Timezone | The timezone used for scheduling and reporting. |
| Enable Campaign Resend | When on, failed campaign messages are retried automatically. |
| Reply Message (Unsupported Message Auto-Reply) | Sent automatically when a contact sends a message type WhatsApp can't deliver (polls, edited messages). Leave empty to turn this off. |
Expected result
Once you click Save Changes, your organization details and message-handling preferences apply immediately across your whole team.
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