Contact Fields

Overview

Contact Fields let you define custom input fields that appear when creating a contact, in addition to the built-in name/phone/email. Custom fields can also be referenced from Automation.

Open Settings

1

Open Settings

From the left navigation, click Settings, then click Contact Fields.

Manage custom contact fields

2

Manage custom contact fields

Click Add field to create a new custom field. Each field has a display Input field name and a Webhook key — the key used to send and receive its value through the webhook, shown under custom_fields in an incoming contact payload. The table also shows the field's Input type, whether it Is required, and its Status.

Example: sending custom field values via webhook

The panel shows a live example of the payload shape — custom field values are sent (and returned) under custom_fields, keyed by each field's webhook key:

1{
2  "name": "John Doe",
3  "phone": "+919876543210",
4  "custom_fields": {
5    "company_details": "Company Details value",
6    "test_number": "Test Number value",
7    "leadid": "leadid value",
8    "leadtype": "leadtype value"
9  }
10}

Field reference

Expected result

The new field appears in the contact creation form, and its value is readable and writable through the webhook using the key shown in the table.