Business Hours

Business Hours defines when your team is available, and what message contacts see if they message you outside those hours..

Last updated September 11, 2026

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Overview

Business Hours defines when your team is available, and what message contacts see if they message you outside those hours.

Open Settings

From the left navigation, click Settings, then click Business Hours.

Configure your operating hours

Set your Timezone, then toggle each day of the Weekly Schedule on or off and set its open and close time. Days left off are treated as closed. Set an Away Message to send automatically to contacts who message you outside these hours.

Field reference

Field	What it does
Timezone	The timezone your weekly schedule is evaluated in.
Weekly Schedule	Per-day toggle plus an open and close time. A day left off is treated as closed all day.
Away Message	Sent automatically to contacts who message you outside your configured hours.

Expected result

Contacts who message you outside your configured hours automatically receive your Away Message.

Keep the away message short and specific

State when you'll actually get back to them — a customer who just messaged outside hours mainly wants to know when to expect a reply.

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