Departments
Departments let you organize your team into groups — useful for routing chats to the right people once you have more than a couple of agents..
Last updated September 11, 2026
Overview
Departments let you organize your team into groups — useful for routing chats to the right people once you have more than a couple of agents.
Open Settings
Open Settings
From the left navigation, click Settings, then click Departments.
Manage departments
Manage departments
Click Add Department to create one. The table lists each department's Name, Status, and when it was Created.
Expected result
The new department appears in the Departments list.
Mirror how your team actually works
Name departments after real functions (for example Sales, Support) rather than individual people, so they stay meaningful as your team changes.
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