What's new

Settings → Google Drive: to sync contacts with one of your own Google Sheets, paste the sheet's link and click Use this sheet. For Drive backups you can now create a new backup folder right there. Automate AI now asks Google only for the files it creates and the sheet you choose.

The Integrations page now shows each service’s own logo in its own colours (Facebook, Instagram, Meta, Shopify, Razorpay, IndiaMART, Justdial). Facebook Leads is now one card: its lead activity log opens from the Facebook Leads page with “Lead activity”.

Facebook Leads → Activity now shows the name of the lead form each lead came from, next to its ID.

Integrations → Facebook Leads now has a Disconnect Facebook button that stops leads and removes the saved Facebook login. A Facebook Page can be connected to only one Automate AI account, so its leads always reach the right business.

Only the account owner and managers can now invite, change or remove team members and create or see API keys. Agents can still see the team. If you already have an account, accepting a team invitation now asks for your current password.

Your logo now shows clearly on the log-in and sign-up pages, Sign up is an easy-to-spot button, and the browser tab no longer repeats your app name.

The log-in and sign-up pages have a new, simpler design. Signing up is now two short steps: your name, email, WhatsApp number and a password, then your business name and category.

Integrations → Facebook Leads now has a Continue with Facebook button: sign in, tick your Pages and save, and their leads arrive here without any webhook setup. Pasting a token still works as before.

When a customer taps a button and your flow or automation answers, they now see “typing…” before the answer too, even if they tap within a few seconds of the previous message.

With Settings → General → Show “typing…” to customers turned on, customers now also see “typing…” before replies from your automations: flows, basic replies and auto-replies. The reply follows about 1.5 seconds later, so it feels like a real chat. With the switch off, automated replies go out instantly as before.

Turn on Settings → General → Show “typing…” to customers, and while someone on your team types a reply (or the AI prepares one), the customer sees “typing…” on WhatsApp, like a real chat. WhatsApp also marks their message as read (blue ticks). It is off until you turn it on.

Owners and managers now see “Suggested for you” on the dashboard: a few things to try next, such as running Meta ads for more leads or opening an online store. Only features your plan includes are suggested. You get new picks each day, and “Show others” shows more. Close one with × and it won’t be suggested again. Customize can hide the whole section.

Leads whose status someone on your team set before Re-inquiry arrived are now included. When one of them writes again, the chat shows Re-inquiry, just like newer leads. Leads whose status was set automatically, and statuses switched to “No Re-inquiry tag”, are left out as before.

When a payment option for wallet top-ups is switched on, it can be used straight away. Before, paying within the first minute could say it was switched off.

The “Billing details for your GST invoice” window, opened from Add funds, now closes with ×, the Esc key or Cancel. Payment still waits until the billing details are saved.

Click Customize on the dashboard to put its sections in the order you like (drag them, or use the arrows) and to hide what you don’t need: a whole section, or single cards such as Templates or What’s new. Reset to default brings everything back. Your layout is saved in this browser, for you.

When a status repeats its reminder every day at a set time (for example 11 AM) and you set one for your own time (for example tomorrow at 2 PM), it still rings at 2 PM. If it isn’t marked done, the next day’s reminder now rings at 11 AM, the status time, instead of 2 PM. This also applies to reminders you have already set. Reminders already at the status time work as before.

Team → Staff activity shows what each team member did in a period: messages sent from the inbox, customers messaged, status changes, notes, follow-ups set, done and missed, chats assigned and closed, and when they were last active. Pick today, yesterday, the last 7 or 30 days, this month or your own dates, click a person for a day-by-day view, or download it as CSV. Owners and managers see the whole team; agents see their own activity.

Where Cashfree is offered, Wallet → Add funds can take payment through Cashfree (UPI, cards, net banking and more). If both Razorpay and Cashfree are offered, choose one under “Pay with”. Your wallet receives the same amount either way, and each payment is checked with Cashfree before it is added.

Once someone on your team changes a lead’s status (for example after a call), any new message from that lead marks the chat Re-inquiry. The tag goes away when the status is changed again, and comes back if the lead writes again after that. Find them with the Re-inquiry filter in Chats or from the Dashboard. For statuses like “Lead converted”, turn off Re-inquiry in Settings → Contact Statuses.

In the full-screen photo and video viewer, clicking any empty space around the photo now closes it, like WhatsApp. Clicking the photo itself still zooms in.

Automation → Schedule is now called Drip Campaigns and sits in the Campaigns menu, after Templates and Campaigns. The AI Autopilot button moved to the bottom of the left menu, so it is always in view.

A chat’s Activity now lists who assigned or reassigned it and to whom — also when it happens from Contacts (Assign To, select all), from an import, by auto-assignment, or when a closed chat reopens and is handed out again.

When you type a message and leave it unsent, that chat now moves to the top of your Chats list (below pinned chats), like WhatsApp, so you can find it and finish it quickly. A newer incoming message still appears above it.

Pin up to 3 chats to the top of your Chats list: hover a chat and click the small arrow (or right-click it), then choose Pin chat. Your pins are your own and follow you on any device. If you start typing and open another chat, your text is kept as a draft, shown as "Draft:" in the list, and is still there when you come back.

Pictures and videos at the top of template messages (campaigns, follow-ups and other templates) and of button or list messages now open in the full-screen viewer, like any other photo, and appear in its strip. A template with a PDF on top shows the PDF preview.

Click a photo or video in a chat to open it full screen, move to the previous or next one with the arrows (or swipe on your phone), and see every photo and video from that chat in the strip at the bottom. PDFs now show their first page in the chat; tap one to read all its pages, zoom in or download it.

With Autopilot open, windows such as AI Template Studio now fit beside it, so Next, Review & submit and the other buttons are never hidden. In "Review before submitting to Meta" the Submit button always stays in view.

The Automate AI Inbox app now notifies you of new customer messages even when the app is closed. Assigned chats notify only the assigned team member; new or unassigned chats notify everyone in your team. Several quick messages from one customer show as one notification. Signing out of the app stops them.

On a finished campaign, Resend now also offers "Sent, not delivered", "Delivered, not read" and "Read", each with how many people it reaches. Only those people get the message again.

Resellers now have a Wallet. Money the platform adds there can be given to any of your customers from Organizations → Give Balance; it moves from your wallet to theirs in one step, and is refused if your wallet is short. The Wallet page lists every credit and debit. Customers under a reseller see who manages their balance instead of Add Funds.

Click Name, Phone, Email or Created to sort the whole list. Assign Group now lets you tick several groups and add them, remove them, replace a contact’s groups or clear them all — and create a new group right there.

Settings → Facebook Leads is now a four-step setup: turn it on and pick your Pages, choose the message every lead gets, give any ad its own template, then review and save. Leads from an ad with its own template get that one; all others get the default.

Each chat in the list now shows the team member it is assigned to, next to the contact status, so you can tell at a glance who is handling it.

When you connect with Facebook, you can now pick an ad account from a different Meta Business than the one that owns your WhatsApp number, for example an agency account. Facebook has already checked that you can use it. Typing the IDs still requires the same business, and the message now names both businesses.

Connecting with Facebook could end with a "no permission" message, because Meta shows a Page’s business only to that business’s admins. The Page is now accepted when the ad account belongs to the Meta Business that owns your WhatsApp number. The ad account list also shows each account’s business and ID, and greys out accounts that are not in a business.

Continue with Facebook is not yet available to every business; Meta has to approve it first. Until then, clicking it says so and points you to the ad account ID and Page ID fields, which work today.

Continue with Facebook could fail right after the Facebook window closed, saying the connection had expired. Fixed. If Facebook refuses a login, the reason is now shown.

WhatsApp Ads is now Meta Ads. Click Continue with Facebook, then pick your ad account and Page from a list — no IDs to look up. Typing the IDs still works too. Find it under Campaigns → Meta Ads.

Saving Settings → WhatsApp Calling no longer shows an error from WhatsApp when call hours are off.

Take and make WhatsApp calls right from your browser. When a customer calls your WhatsApp number every agent hears it ring, and the first to answer takes the call. From a chat you can ask a customer for permission to call, send a “Call us” button, or call them. Every call appears in the chat with its length and who handled it, and — if you turn recording on — the recording and a transcript. Turn it on in Settings → WhatsApp Calling.

Run Facebook and Instagram ads that open a WhatsApp chat with you. Connect your Meta ad account once, describe your offer in a line and AI writes the ad, the audience and the greeting; add a photo, check it and publish. Nothing is spent until you publish, and you can pause any time. See the money spent, the chats started and the new contacts each ad brought, under Campaigns → Meta Ads.

Automatic plan renewals paid from the wallet now always use your business’s own wallet, and the renewal invoice shows the account owner as the payer. The balance shown on the Billing page is that same wallet.

Ask Autopilot things like "Where are we lagging in conversions?" and it answers from your own numbers: contacts, chats waiting for a reply, follow-ups, campaigns, templates, chatbot and store. It explains where the biggest drop is and lists what to do, in order. One click plans the fix; you press Start.

Your dashboard now shows how you are doing today, this week or this month, with the things to improve and a one-click fix for each. Turn on a daily, weekly or monthly check-in notification right on the card if you want one.

Autopilot now opens the real form, fills it in in front of you, saves, and then opens what it made: your new chatbot in the builder, the campaign draft, the store with its products, the template in the Studio.

When Autopilot writes an offer template it can make a matching picture for the top with AI. If a campaign needs a picture, "Make a picture with AI" is one of the choices, next to uploading your own.

The top of Contacts now shows just Import and Add contact. Export, Fetch Shopify customers and Delete all are in the ⋯ menu next to them.

The Autopilot box is cleaner: type your task, add a PDF, pasted text or a contact sheet from one Attach button, and press Plan it. There are fewer, shorter ready tasks to pick from.

Autopilot can now set up and publish your online store with your products, build a chatbot menu, add automatic replies, statuses, tags, fields and smart links, and walk you through anything else on the page. It understands everyday words like "bot", "website" or "list". Turn on "Do everything without asking" to let it finish the whole task, and if something is missing (like a template picture) it offers another way instead of stopping.

Wherever you choose or add an AI model, the options are now simply called Model 1, Model 2 and Model 3.

Top-ups of ₹1,000 or more are now added to your wallet as soon as the payment goes through.

A message your customer has read keeps its blue ticks, even when WhatsApp reports "delivered" after "read". Ticks only ever move forward, the same as in WhatsApp.

Look for the Autopilot button in the menu. Your dashboard also shows a few ready tasks to start with — tap one and Autopilot opens with it filled in.

Tell Autopilot what you need, like "set up my chatbot from this PDF", "make a Diwali offer template" or "add these numbers to a VIP group". It uses your AI Assistant details, opens the right pages and shows every step. Pause, stop or correct it any time, and nothing reaches your customers or Meta until you approve it. Available on plans that include AI Autopilot.

When many follow-ups are due, missed or coming up at the same time, the bell shows one line for the batch (for example "250 follow-ups due now") instead of one per contact, and all of them are announced on time.

Your numbers are now cards you can tap to open the page behind them, with one-tap buttons for a new campaign, contacts and templates. See your latest chats at a glance, a short setup checklist that ticks itself off as you go, and the latest updates.

A follow-up rings at exactly the time it was set for and keeps ringing until you press Stop or Done; Snooze rings again at the new time. Repeating follow-ups use your status's fixed time (for example 11:00 AM) every day and skip days you are closed. Signing in no longer rings all of the day's overdue follow-ups at once, and you only hear your own.

Label contacts with tags like "VIP" or "Wholesale". Keep your main list in Settings → Contact Tags, or create a tag right from a chat. Filter chats and contacts by tag, and send a campaign to everyone with the tags you choose.

Sent, delivered and read ticks now change on screen as they happen — no page refresh needed.

Contact details, chat actions, internal notes and activity now open in one slim panel next to the conversation, so you can keep reading while you work. AI replies are a simple on/off switch in the chat header.

One-tap tabs for All, Unread, Unassigned, Open, Closed and Archived with their counts, smaller filters, colourful initials and a clear unread mark. The chat header shows how long you can still reply freely, and the chat screen fills the page with no empty strip at the bottom.

Alerts, What's new, Help and Feedback moved to a slim bar at the bottom of the page, so the side menu shows more sections at once.

Creating a template with AI is now a short guided flow: choose the type, describe your message (or pick a ready idea), choose the style, then pick one of 3 versions.

Softer message bubbles, a calmer background and a clearer message box. Ticks show each message: clock while sending, one tick sent, two ticks delivered, blue ticks read, and a red "Failed" label you can tap for the reason.

Account owners can open Activity in a chat to see who assigned it, closed or reopened it, changed its status, added notes and follow-ups, and when the AI was switched on or off.

In AI Sales Center and in a chat, open "Lead actions" to stop the AI for that customer, or mark the lead as Converted, Not interested, Irrelevant, Lost or Spam. Closed leads move to the "Closed" list and the AI leaves them alone.

Billing → Wallet shows at a glance whether Auto Recharge is on. Choose the balance that starts it and the balance to bring it back up to, and see exactly what will be charged.

Add Funds now offers ready-made amounts, so topping up takes one tap.

Bigger menu names, your wallet balance at the top, and Settings now uses the same side menu as every other section. Phones and tablets get the same menu as the computer.

This page. Every update to the software is listed here in plain words, newest first.

Every section has its name under its icon, and the pages of the section you are in are listed next to it.

Use the Feedback button at the bottom of the menu to tell us what works and what does not. Our team reads every message.

In Templates, choose "Generate with AI", describe your offer and get ready-to-submit template versions to pick from.

The chat list opens faster, and message ticks update quicker during big campaigns.

Import contacts from a spreadsheet: columns are matched for you, and statuses can be set while importing.

Get a payment link automatically when your wallet balance runs low, so messages never stop. Turn it on in Billing → Wallet.

See who received, read, replied to and clicked each campaign, and send a follow-up to just those people.

When a customer asks for a person, or the AI is not sure, your team is alerted on WhatsApp and the AI waits while you reply.

See which leads are hot, warm or cold, why, and what to do next — based on what customers actually said in their chats.

Add your website address and the AI Assistant learns your products and answers from it.

When you change a contact status you can add a short note, and see it later in the chat.

The AI Assistant can read photos and PDFs your customers send and reply to them.