# Quick Replies

Quick Replies are canned messages you can insert into any chat by typing a shortcode, so agents don't have to retype common answers..

_Last updated: 2026-09-11_


## Overview

Quick Replies are canned messages you can insert into any chat by typing a shortcode, so agents don't have to retype common answers.

## Open Settings

### Step 1 — Open Settings

From the left navigation, click Settings, then click Quick Replies.

## Create a quick reply

### Step 2 — Create a quick reply

Click Add Quick Reply, set a shortcode (typed in the chat input as /shortcode to insert it) and its message, and save. Existing quick replies can be reordered by dragging, toggled on or off, edited, or deleted.

## Example

A quick reply pairs a short shortcode with the full message it inserts — for example, a shortcode of location that inserts your address:

| Shortcode | Inserts |
| --- | --- |
| /location | This is address |

## Expected result

Typing /shortcode in the chat input inserts the saved message instantly, so agents don't have to retype or copy-paste it.

## Related articles

- [Connect Your WhatsApp Business Account](/docs/admin-setup-connect-whatsapp) — View your connected WhatsApp Business Account details from Settings.
- [General Settings](/docs/admin-setup-general-settings) — General Settings holds your organization's basic details, along with a few account-wide message behaviors: automatic retry for failed campaign messages, an auto-reply for message types WhatsApp doesn't support (like polls), and keyword-based opt-out..
- [Notification Settings](/docs/admin-setup-notifications) — Notification Settings controls the sound your browser plays when a new message arrives, so you don't have to keep an eye on the Chats tab to know when someone messages you..
- [Security Settings](/docs/admin-setup-security) — Security Settings is where you change your account password..