# Departments

Departments let you organize your team into groups — useful for routing chats to the right people once you have more than a couple of agents..

_Last updated: 2026-09-11_


## Overview

Departments let you organize your team into groups — useful for routing chats to the right people once you have more than a couple of agents.

## Open Settings

### Step 1 — Open Settings

From the left navigation, click Settings, then click Departments.

## Manage departments

### Step 2 — Manage departments

Click Add Department to create one. The table lists each department's Name, Status, and when it was Created.

## Expected result

The new department appears in the Departments list.

> **TIP: Mirror how your team actually works**
> Name departments after real functions (for example Sales, Support) rather than individual people, so they stay meaningful as your team changes.

## Related articles

- [Connect Your WhatsApp Business Account](/docs/admin-setup-connect-whatsapp) — View your connected WhatsApp Business Account details from Settings.
- [General Settings](/docs/admin-setup-general-settings) — General Settings holds your organization's basic details, along with a few account-wide message behaviors: automatic retry for failed campaign messages, an auto-reply for message types WhatsApp doesn't support (like polls), and keyword-based opt-out..
- [Notification Settings](/docs/admin-setup-notifications) — Notification Settings controls the sound your browser plays when a new message arrives, so you don't have to keep an eye on the Chats tab to know when someone messages you..
- [Security Settings](/docs/admin-setup-security) — Security Settings is where you change your account password..