# Auto Follow-ups

Auto Follow-ups sends a sequence of follow-up messages to a contact after their last message, stopping automatically as soon as the contact replies..

_Last updated: 2026-09-11_


## Overview

Auto Follow-ups sends a sequence of follow-up messages to a contact after their last message, stopping automatically as soon as the contact replies.

## Open Settings

### Step 1 — Open Settings

From the left navigation, click Settings, then click Auto Follow-ups.

## Configure the follow-up sequence

### Step 2 — Configure the follow-up sequence

Click Add Follow-up to add a step to the sequence. Each step has a delay (for example "After 5 min" or "After 30 day") and a message type, and can be toggled on or off, reordered by dragging, edited, or deleted. Steps run in order — a contact who replies at any point stops the rest of the sequence.

## Example sequence

A typical sequence pairs a quick first nudge with a longer-term check-in, for example:

| Step | Delay | Type |
| --- | --- | --- |
| First Followup | After 5 min | Text message |
| Checkup | After 30 day | Text message |

## Expected result

Follow-up messages send in order after a contact's last message, and the sequence stops automatically as soon as the contact replies.

> **TIP: Keep the first step fast**
> A short delay on the first follow-up (minutes, not hours) keeps the conversation feeling responsive; save longer delays for later check-in steps.

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