# AI Assistant Settings

AI Assistant Settings turns on AI-generated replies in your conversations, and lets you feed it a knowledge base so its answers reflect your own business information..

_Last updated: 2026-09-11_


## Overview

AI Assistant Settings turns on AI-generated replies in your conversations, and lets you feed it a knowledge base so its answers reflect your own business information.

## Open Settings

### Step 1 — Open Settings

From the left navigation, click Settings, then click AI Assistant.

## Configure the AI Assistant

### Step 2 — Configure the AI Assistant

Turn on Enable AI Assistant and click Update to activate AI-generated responses. Open AI Assistant Setup to configure the keywords that hand a conversation to the assistant. Under Knowledge Base, click Upload Documents to add files the assistant should draw on when answering — each shows its Source, processing Status, and when it was Last Updated.

> **NOTE: Knowledge base processing isn't instant**
> A newly uploaded document needs to finish processing (Status: Complete) before the assistant will use it in replies.

### Field reference

| Field | What it does |
| --- | --- |
| Enable AI Assistant | Turns on AI-generated responses in your conversations (click Update to apply). |
| AI Assistant Setup | Keywords that hand a conversation to the assistant. |
| Knowledge Base | Documents the assistant draws on when answering — each shows its Source, processing Status, and Last Updated date. |

## Expected result

Once enabled and its knowledge base documents show status Complete, the assistant generates responses in conversations that match your configured keywords.

> **TIP: Keep the knowledge base current**
> The assistant only knows what's in its uploaded documents — update or re-upload them when your product or policy information changes.

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